1. Service Authorization
By purchasing or accepting service, the client authorizes ModernWash to perform the EcoFriendly WashFoam 2.0 hand exterior service and any other services selected at checkout on the identified vehicle.
2. Final Sale / Non-Refundable Payments
All payments are final and completely non-refundable once Square completes the online payment. Customers may cancel or reschedule within the allowed appointment window, but cancellation or rescheduling changes the appointment only and creates no refund, credit, reversal, or other return of payment.
ModernWash does not issue refunds because of cancellation, dissatisfaction with a completed service, weather after service, or pre-existing cosmetic conditions on the vehicle.
3. On-Site Correction Guarantee
If the client believes an area was missed or requires correction, the concern must be raised while the client and vehicle are still on-site and before leaving the service location. ModernWash will make reasonable on-site corrections at that time. Once the client leaves, the service is considered accepted and complete.
4. Owner / Authorized Operator Responsibility
The person authorizing service confirms that they are the vehicle owner or an authorized operator with permission to approve the work. The client is responsible for securing personal belongings and removing or protecting valuables before service. ModernWash is not responsible for unsecured belongings left in the vehicle.
5. Outdoor Weather Cancellation and Raincheck
Outdoor service may be canceled, delayed, or stopped when weather or site conditions prevent safe or effective work.
A client may request a 24-hour raincheck by submitting a clear photograph showing rain on the serviced vehicle within 24 hours of the original wash. Rainchecks are issued at the Site Manager’s discretion, apply only to the original wash, and are limited to one raincheck per original wash. A raincheck is not a refund.
6. Pre-Existing Damage and Cosmetic Conditions
ModernWash is not responsible for pre-existing scratches, chips, dents, curb rash, corrosion, oxidation, failing paint or clear coat, loose trim, previous repairs, wrap or film conditions, or other existing cosmetic or structural issues. Service results may vary based on the vehicle’s existing condition.
7. Digital Consent and Consent Tracking
Checkout consent may be captured digitally and stored with a timestamp, booking reference, selected services, and policy version. ModernWash uses this information to document authorization and administer service. Personal data is not sold or shared for third-party commercial use.
8. Communications
Clients may receive service-related communications concerning scheduling, arrival, access, rainchecks, receipts, corrections, or account support. Promotional email or SMS communications are optional and may be declined or unsubscribed from without affecting required service communications.
9. TouchUp+ Prepaid Plan
TouchUp+ is a prepaid cosmetic touch-up plan covering up to four rims on one vehicle. The plan does not expire and is tied to the enrolled vehicle’s license plate.
After the initial TouchUp+ service, return topical touch-ups are available for $19.99 per rim instead of the then-standard retail price, which may be up to $45 per rim. TouchUp+ provides cosmetic topical paint touch-up only; it is not a full wheel repair, refinishing, structural repair, or guarantee of an invisible result.
TouchUp+ may transfer to another vehicle only with Site Manager approval. The plan and all unused benefits are non-refundable.
10. Pre-Service Charge / Auto-Gratuity
A 20% Pre-Service Charge, also described as auto-gratuity, applies only to the value of discounted and free services. It is not calculated on the entire checkout total.
At ModernWash all discounts and comps are subject to our standard service charge of 20%. This is not calculated on the entire checkout total, only the discounts and comps.
11. Privacy Information Collected and Uses
ModernWash may collect the client’s name, email address, phone number, service address, scheduling details, vehicle year, make, model, color, license plate, selected services, consent records, communications preferences, service notes, transaction references, and vehicle photographs.
This information is used to schedule and provide services, confirm authorization, communicate with clients, process and document transactions, administer TouchUp+ or rainchecks, provide support, prevent misuse, maintain records, and improve operations.
12. Square Payment Processing
Payment transactions are processed through Square. Square handles payment-card information under its own terms and privacy practices. ModernWash may retain transaction identifiers, receipt links, purchased services, amounts, and related operational records.
Square Bookings and Square Payments are separate. The Square-hosted appointment page may display its own “payment due at appointment” label even after a separate online payment completes. The ModernWash confirmation and Square payment receipt are the authoritative record of the amount paid online and any service balance due after completion.
13. California Privacy Rights, Retention, and Do Not Track
California residents may request access to, correction of, or deletion of eligible personal information and may request information about applicable collection or disclosure practices, subject to identity verification and legal exceptions.
ModernWash retains information only as reasonably needed for service, records, support, accounting, fraud prevention, and legal obligations. Vehicle photos may be retained for up to 12 months for service documentation, quality review, and dispute resolution.
ModernWash does not currently respond to browser Do Not Track signals.
14. Service Call to Home or Work
A Service Call to Home or Work reserves a dedicated appointment slot and technician availability for travel to the client’s requested location.
Once booked and paid, the $99 service-call charge is final and completely non-refundable. It compensates for the reserved slot and technician availability.
The $99 service-call charge is a separate charge and does not apply toward service totals or services performed. All washing, finishing, touch-up, tire, rim, ceramic, and other services are additional.